I had never heard such a thing, but knew immediately that when someone responds in that manner, they are guilty. I called the tech 'supervisor' Ted, and he was immediately defensive and obnoxious saying 'no I am not going to do this wife husband thing, I talked with your husband and that should be enough'. They looked at the wires and determined we should be able to live with this, did not test ANYTHING, never left the basement and put the blame on Verizon 'Mickey Mouse service!', and left. This was the first time we were made aware that it was not a Charter rep that installed our phone and cut our wires, it was a 3rd party whom we did not request in our home, sent on behalf of Charter. A Charter technical 'supervisor' and a third party vendor ~ BANG, tech rep came out to investigate and test the damage.
Charter internet speed test tv#
The service problems with tv and Internet continued and we were assigned to an Executive Office rep after receiving a letter from the president regarding our numerous service calls! The Exec rep did not know about the cut wires, so when I told her she opened a claim. It was done by the box on our land by the road, and we never saw him. Again, Verizon did not come in the home to reconnect our service. We explained about the installation of phone service and the Charter rep said 'Why would he cut those hard wired lines?' So, our phone service with Charter was bad, dropped conversations, static, and hung up when people called when we picked up the phone. He called to us within minutes to show us that the wires were cut. We were unaware of this until a few days later when a service rep came out AGAIN to check on our cable. We had these put in when we purchased the new home because it allows for better sound, less static. A service rep came on, went in our basement and installed the phone service and also cut the hard wired phone lines to the seven jacks we have in our house. Verizon was never in our home for this given their advanced service capabilities. For some insane reason we decided to try Charter's phone service In April of 2011 instead of Verizon. Of course whatever they did, did not work. The impact on our lives was that I would call weekly or more, need to set up time to wait for them to come to our home, fix it and leave. This is Charter's new tag line in their commercial's. The Internet would stop working and/or be extremely slow even though we had the fastest Internet speed service in the country. The tv service would daily tile and place mirrors of the show across the tv screen. From 11/2010 til present we had constant problems with our charter tv service and Internet.
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